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Refund and Return Policies

We love our Picklers and want to ensure you have a great experience. If you have a problem with your product please contact us. We are here to help and make sure we resolve your issue as quickly and smoothly as possible!

We are proud of our product quality and if your product is misprinted, damaged, or defective we’ll make make it right! 

Because we custom make our apparel specifically for you at the time of order, we unfortunately can’t accept returns or exchanges because you ordered the wrong size or changed your mind. So please make sure you check our size charts and order the correct size. If by chance we send you the incorrect size from what you ordered, please do contact us and we will get you the size you ordered!

All you need to do is submit your claim within two weeks of product receipt, so please check it out when you receive it. When you contact us, our wonderful customer support reps will work with you and get you instructions on next steps to resolve your issue. Unfortunately, we can’t process claims after the 14 day period.

To be eligible for an exchange or return your product must be in unused condition and in the same condition that you received it, and in the original packaging. You’ll also need to send us a receipt showing proof of purchase for an exchange or return.

Once your item is received and inspected, we will notify you via email that we have received the returned item. We will then notify you via email if a refund or exchange is approved. We will then process your refund via the credit card or purchase method you used within five business days or less. Please allow up to 10 days for your bank to process your refund and show on your statement, depending on your banks policies.

If you have not received notice from us within five business days of receipt of your return, please reach out to us so we can ensure quick processing of your claim. Don’t hesitate to check-in with us!  Pickleball Landing Customer Support

Last Updated: December 3, 2022